Open issue Quick guide

A good issue report must include:

  1. A Step by step description for someone who is not familiar with the app.
  2. Error details with the exception details or a call stack of the screen if there is no exception.
  3. A screenshot of the result in magic
  4. A screenshot of the result in .NET
  5. If it's a process - a profiler file for that process.
  6. One problem per issue

Step by step description

We do not know or understand the deferent business domains of each appliaction, we need a set of steps that anyone can follow without any understanding of the application domain and language.

Example of a good report

1. Menu Program
2. Menu Orders
3. Click Ctrl-R
4. Type order 10248
5. Click Enter
6. You should see the order information of order 10248

Results:
Magic - Order total is 554
.NET - Order total is 552

Example of bad report

Goto any order, the total is incorrect.

Error details or Call stack

When you get an error - click "Copy Details" and paste it

If there is no error include the callstack (by default Ctrl-F12 for most applications) or from Developer tools menu

In case you do not see the Developer tools menu, please refer to:
http://doc.fireflymigration.com/access-developer-tools-and-users-management-menu.html

Screen shots

We need to make sure that we see what you see - and without screenshots that is a lot harder. We use a cool tool called Screenprosso to take screen shots but you can use any tool.
It's important to include a screen shot in magic and in .NET so that we can clearly see the problem.

Screen shot examples

Profiler

Profiler log is essential especially when a process is involved. It is a good practice to attach it anyway for every issue.
Please refer to:
http://doc.fireflymigration.com/using-firefly-profiler.html

In case the issue is related to performance, please include time in Magic and time in .NET



For the complete guide of how to report an issue, please refer to:
http://doc.fireflymigration.com/using-issue-tracker.html

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or email us at info@fireflymigration.com